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Same-day NHS assessment and treatment for UTIs
Three simple steps to get your treatment
A urinary tract infection (UTI) is a common infection that affects the bladder, urethra, or urinary system. It’s particularly common in women and can cause symptoms such as a burning sensation when passing urine, needing to urinate more often, lower abdominal pain, and cloudy or strong-smelling urine.
Through the NHS Pharmacy First service, women aged 16–64 with uncomplicated UTIs can now be assessed and treated directly by a trained pharmacy clinician, without needing a GP appointment.
If your symptoms are suitable, we can provide NHS-funded prescription treatment on the same day, helping you feel better faster.
Safe, effective medications reviewed by our pharmacists
Common symptoms of a urinary tract infection include:
Pain or burning when passing urine.
Needing to urinate more frequently than usual.
Feeling an urgent need to urinate.
Passing only small amounts of urine.
Lower abdominal discomfort.
Cloudy or strong-smelling urine.
If you are experiencing these symptoms, our Pharmacy First clinicians may be able to assess and treat you.
Yes.
The consultation is free for eligible NHS patients.
If medication is required, standard NHS prescription charges may apply unless you are entitled to free NHS prescriptions.
No.
Eligible patients can access UTI assessment and treatment directly through our pharmacy without seeing a GP first.
This often provides faster access to treatment and advice.
Many patients can be assessed and treated on the same day.
Availability may vary, so we recommend booking as soon as symptoms develop.
Yes.
Where clinically appropriate, pharmacists can supply antibiotics for uncomplicated urinary tract infections under the Pharmacy First Service.
Antibiotics are only supplied when they are considered necessary following a clinical assessment.
Some mild urinary tract infections may improve without antibiotics.
However, persistent symptoms, worsening symptoms, or significant discomfort should be assessed by a healthcare professional to determine whether treatment is required.
Absolutely. All consultations take place in a private consultation room or via a confidential virtual appointment.
The Pharmacy First UTI service is generally intended for women aged 16 to 64 years with uncomplicated urinary tract infections.
Alternative assessment may be required for:
Men.
Pregnant women.
Children.
Individuals with recurrent UTIs.
Patients with more complex symptoms.
Our clinician will advise on the most appropriate course of action.
Many urinary symptoms can be caused by conditions other than a UTI.
Our clinician will assess your symptoms and determine whether they are consistent with a urinary tract infection or whether further medical assessment is needed.
In addition to any treatment provided, you may find it helpful to:
Drink plenty of fluids.
Avoid dehydration.
Take simple pain relief if appropriate.
Rest where possible.
Our clinician will provide personalised advice during your consultation.
A guide to the symptoms of urinary tract infections (UTIs), how to recognise the signs, and when you should seek treatment. Contents What is a urinary tract infection? Why are
A guide to what causes urinary tract infections, why some women are more prone to them than others, and what can be done to help reduce the risk of future
A guide to the Pharmacy First service, how pharmacists can help manage uncomplicated urinary tract infections, and what to expect if you seek treatment at your local pharmacy. Contents What
