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Same-day NHS assessment and treatment for Ear Infections
GPhC Approved UK Pharmacy
Same Day Appointments
Confidential Services
Three simple steps to get your treatment
Ear infections are common in babies, children, and teenagers, particularly following colds or upper respiratory infections. They can affect the middle ear (otitis media) or the outer ear and often cause ear pain, fever, irritability, difficulty hearing, or fluid discharge from the ear.
Most ear infections in children improve on their own without antibiotics. Through the NHS Pharmacy First service, trained pharmacy clinicians can assess ear infection symptoms in children and young people under 18 – without the need for a GP appointment.
Where appropriate, we can provide NHS treatment, advice on managing pain and fever, and clear guidance on what to watch for as your child recovers.
Safe, effective medications reviewed by our pharmacists
Curated by Rifqa Jibara, Superintendent Pharmacist and Prescriber. GPhC No. 2232122
The Pharmacy First Service can assess children with symptoms including:
Ear pain.
Ear discomfort.
Fever associated with earache.
Irritability related to ear symptoms.
Temporary hearing changes.
Ear symptoms following a cold.
Our clinician will assess your child’s symptoms and determine whether treatment can be provided through the service.
Yes.
Under the NHS Pharmacy First Service, trained pharmacists can assess eligible children with suspected middle ear infections and provide treatment where appropriate. This will be done after an in person assessment of the ear at our Kingston Upon Thames pharmacy where we serve patients from Kingston, Surbiton, New Malden, Twickenham, Richmond and across South West London.
No.
Eligible patients can access shingles assessment and treatment directly through the pharmacy without needing a GP appointment or referral.
Yes.
The consultation is free for eligible NHS patients.
Any medicines supplied to children are usually provided free of charge under normal NHS prescription arrangements for children.
The Pharmacy First ear infection service is available for eligible children and young people aged 1 to 17 years.
Our pharmacy team can confirm eligibility when you book or attend.
Treatment decisions are based on factors such as:
Your child’s age.
Severity of symptoms.
Presence of fever.
Duration of illness.
Risk of complications.
Many children recover fully without antibiotics, so treatment is tailored to each individual case.
Most childhood ear infections improve within a few days, and many resolve completely within a week without antibiotics.
If symptoms are severe, worsening, or not improving as expected, further assessment may be needed.
Colds can cause swelling and blockage of the Eustachian tube, which connects the middle ear to the back of the nose.
This can trap fluid behind the eardrum, creating an environment where infection may develop.
Discharge from the ear can occur if the eardrum becomes inflamed or perforated.
If your child has ear discharge, they should be assessed by a healthcare professional to determine the most appropriate treatment.
Temporary hearing changes are common during an ear infection because fluid can build up behind the eardrum.
In most cases, hearing returns to normal once the infection and inflammation have resolved