These Terms & Conditions ("Terms") govern your access to and use of The Kingston Pharmacy website, together with any products, services and healthcare services that we provide through our website, by telephone, by email or in person.

Please read these Terms carefully before using our website, creating an account, booking an appointment, completing an online consultation or placing an order. By accessing our website or using any of our services, you confirm that you have read, understood and agree to be bound by these Terms.

If you do not agree to these Terms, you should not use our website or any of our services.

These Terms apply to all visitors to our website, registered account holders, customers purchasing products, and patients accessing NHS or private pharmacy services provided by The Kingston Pharmacy.

Certain services may be subject to additional terms, policies or clinical requirements. Where these apply, they will be made available to you before you use the relevant service and will form part of your agreement with us.

If there is any inconsistency between these Terms and a service-specific policy, the service-specific policy will apply to the extent necessary to resolve the inconsistency.

We may update these Terms from time to time to reflect changes in applicable laws and regulations, professional guidance, our services or our business practices. The latest version will always be published on our website together with the date it came into effect. By continuing to use our website or services after updated Terms have been published, you agree to be bound by the revised Terms.

Nothing in these Terms affects your statutory rights under applicable consumer protection legislation or limits any legal rights that cannot lawfully be excluded or restricted.

The Kingston Pharmacy is operated by Rifcare Ltd ("The Kingston Pharmacy", "we", "us" or "our").

We are a community pharmacy providing NHS and private healthcare services, together with the supply of medicines and pharmacy products. Our services are delivered in accordance with applicable UK legislation and the professional standards set by the General Pharmaceutical Council (GPhC).

Our registered pharmacy is located at:

We are registered with the General Pharmaceutical Council (GPhC) and operate under the supervision of a registered Superintendent Pharmacist.

Our website provides access to a range of pharmacy products and healthcare services, which may include:

• NHS pharmacy services;
• Private pharmacy services;
• Online clinical consultations;
• Independent prescribing services, where appropriate;
• Weight management services;
• Travel health services;
• Vaccination services;
• Repeat prescription services;
• Private prescriptions;
• Pharmacy medicines and healthcare products;
• Click & Collect services;
• Local delivery services; and
• UK-wide delivery of eligible products.

The availability of individual products and services may vary depending on clinical suitability, stock availability, geographical location and applicable legal or regulatory requirements.

Clinical Services

Many of our healthcare services involve a clinical assessment carried out by a pharmacist, an independent prescriber or another appropriately qualified healthcare professional.

Where a clinical assessment is required, any decision to prescribe, recommend or supply treatment will always be based on the healthcare professional's independent clinical judgement and what they consider to be safe and appropriate for the individual patient.

Submitting a consultation or requesting treatment does not guarantee that a prescription will be issued, that treatment will be recommended or that medicines will be supplied.

Medicines and Healthcare Products

We aim to ensure that all medicines and healthcare products displayed on our website are accurately described and available for purchase where appropriate. However:

Where it is legally and clinically appropriate to do so, we may supply an equivalent licensed product if the requested brand is unavailable. If a suitable alternative is not available, we will contact you to discuss the available options before proceeding wherever reasonably practicable.

Service Availability

We make every reasonable effort to ensure that our website and services are available at all times. However, access may occasionally be interrupted due to planned maintenance, software updates, technical issues or circumstances outside our reasonable control.

We reserve the right to modify, suspend or withdraw any part of our website or services at any time where necessary for operational, clinical, legal or regulatory reasons.

Our website and services are intended for individuals who are legally capable of entering into a binding contract under the laws of England and Wales.

By using our website, creating an account, booking an appointment, completing an online consultation or placing an order, you confirm that:

Certain pharmacy services may only be available to patients who are ordinarily resident in the United Kingdom or who meet specific clinical or legal eligibility criteria. We reserve the right to refuse, restrict or withdraw access to any service where these requirements are not met.

Your Responsibilities

To enable us to provide safe and effective pharmacy services, you agree to:

• Provide truthful, accurate and complete information during any consultation or when placing an order;
• Disclose any relevant medical conditions, allergies, current medications or other information that may affect your treatment;
• Ensure that the contact details you provide remain accurate so that we can contact you if necessary;
• Read and follow any instructions, patient information leaflets or guidance supplied with your medicines or healthcare products;
• Use medicines only as directed by the prescribing clinician, pharmacist or manufacturer;
• Seek medical advice promptly if you experience unexpected side effects, worsening symptoms or any concerns about your treatment; and
• Contact us if you believe an error has been made in relation to your order or prescription.

You are responsible for ensuring that any information submitted through our website, including consultation questionnaires and account details, is accurate at the time it is provided. We cannot be held responsible for delays, inappropriate treatment decisions or other consequences resulting from inaccurate, incomplete or misleading information supplied by you.

We reserve the right to suspend or refuse access to our website or services where we reasonably believe that false, misleading or fraudulent information has been provided, or where our services are being used in breach of these Terms or applicable law.

Patient safety is our primary consideration in every clinical decision we make.

Where a service requires a prescription, all prescribing decisions are made independently by a pharmacist independent prescriber or another appropriately qualified prescribing clinician acting within their professional responsibilities and in accordance with current clinical guidelines, applicable legislation and regulatory standards.

Our clinicians exercise independent professional judgement at all times and are under no obligation to prescribe, recommend or supply any medicine requested by a patient.

Prescribing Decisions

A prescribing clinician may decide to:

• Approve the requested treatment;
• Recommend an alternative treatment;
• Request additional clinical information before making a decision;
• Recommend further investigations;
• Advise that treatment is not clinically appropriate; or
• Refer you to your GP or another healthcare professional for further assessment.

Each consultation is assessed on its own merits. A previous prescription or supply of a medicine, whether from The Kingston Pharmacy or another healthcare provider, does not guarantee that the same treatment will be prescribed or supplied in the future.

Refusal of Treatment

We reserve the right to refuse to prescribe or supply treatment where, in our professional judgement, this is necessary to protect patient safety or to comply with our legal and professional obligations.

Examples include, but are not limited to, circumstances where:

A decision not to prescribe or supply treatment should not be interpreted as criticism of the patient or as a diagnosis of any medical condition. It simply reflects our professional duty to ensure that medicines are supplied safely and responsibly.

Prescription Validity

Where a prescription is issued, it is intended solely for the named patient and must not be transferred, shared or used by any other person.

Prescriptions issued through our services remain subject to applicable legal requirements and may only be dispensed in accordance with those requirements.

Ongoing Monitoring

Some treatments require ongoing monitoring or periodic clinical review before further supplies can be authorised.

Where monitoring is required, you agree to provide any information reasonably requested by our clinical team, which may include updated medical history, blood pressure readings, weight measurements, laboratory results or other relevant clinical information.

Failure to participate in appropriate monitoring may result in future prescriptions being declined until sufficient clinical information has been provided.

Communication with Other Healthcare Professionals

Where it is clinically appropriate or necessary for the safe provision of your care, we may recommend that you consult your GP or another healthcare professional.

With your consent, or where otherwise permitted or required by law, we may also share relevant clinical information with other healthcare professionals involved in your care where this is necessary to protect your health or ensure the safe prescribing and supply of medicines.

Clinical Governance

All prescribing and clinical services provided by The Kingston Pharmacy are delivered in accordance with recognised standards of clinical governance, patient safety, professional accountability and applicable regulatory requirements.

Our clinicians are committed to acting in the best interests of patients at all times, and all clinical decisions are made independently of commercial considerations.

When you place an order through our website, you are making an offer to purchase the products and/or services selected. Submitting an order does not mean that your order has been accepted by The Kingston Pharmacy.

Following submission of your order, you will usually receive an email acknowledging that we have received your order. This acknowledgement confirms receipt only and does not constitute acceptance of your order or create a legally binding contract between you and us.

Acceptance of Your Order

A contract between you and The Kingston Pharmacy is formed only when we confirm that your order has been accepted.

Where your order includes medicines or healthcare services requiring a clinical assessment, acceptance will normally occur only after:

• Your consultation has been reviewed (where applicable);
• Any necessary prescription has been issued;
• All required clinical checks have been completed;
• The requested products are available; and
• We have confirmed that your order is being processed for dispensing, collection or dispatch.

Until that point, we reserve the right to decline or cancel your order.

Reasons We May Decline an Order

We may refuse or cancel an order for a variety of reasons, including where:

Where appropriate, we will explain why an order has not been accepted and, where applicable, arrange a refund in accordance with our Returns & Refunds Policy.

Product Availability

All products and services displayed on our website are subject to availability.

From time to time, medicines or healthcare products may become temporarily unavailable due to manufacturer shortages, supply chain disruption or circumstances outside our reasonable control. Where this occurs, we may contact you to discuss alternative options, delay fulfilment until stock becomes available, cancel the affected part of your order, or issue a refund where appropriate.

Pricing Errors

While we take reasonable care to ensure that prices displayed on our website are accurate, errors may occasionally occur.

If we discover that a product or service has been incorrectly priced before your order has been accepted, we reserve the right to cancel the order. Where payment has already been taken, we will notify you and arrange an appropriate refund or provide you with the opportunity to proceed at the correct price.

Order Confirmation

You are responsible for checking the details of your order before submitting it, including: the products selected, quantities, strengths (where applicable), delivery details, and any information provided during a clinical consultation.

If you believe you have made an error, you should contact us as soon as possible. We will make reasonable efforts to amend your order where it has not yet entered the clinical review, prescribing or dispensing process, but we cannot guarantee that changes will be possible.

Order Records

We maintain records of orders, consultations and prescriptions in accordance with applicable legal, regulatory and professional requirements. These records may be used to support the safe delivery of our services, fulfil our legal obligations and respond to enquiries relating to your order.

The prices displayed on our website are shown in pounds sterling (£) and are correct to the best of our knowledge at the time they are published.

We reserve the right to change the prices of our products and services at any time without prior notice. Any changes will not affect orders that have already been accepted by us.

Payment

Payment is normally required at the time an order is placed. We accept payment using secure payment methods provided through our online checkout interface.

If you have any questions about these Terms or our services, please get in touch: