Definitions
- "The Kingston Pharmacy," "we," "our," or "us" — refers to The Kingston Pharmacy and its online platform, operated by Rifcare Ltd
- "User," "you," or "your" — any individual who accesses or uses this site
- "Services" — online consultations, appointment bookings, purchasing goods, and other healthcare-related services offered through this site
Acceptance of terms
By using our site, you confirm that you have read, understood, and accepted these Terms, along with our Data Privacy Policy. If you do not agree with any part of these Terms, you must not use our services.
Account registration and user responsibilities
- To use certain features, you must create an account and provide accurate, complete, and current information
- You are responsible for maintaining the confidentiality of your login credentials
- You agree to update any information that has changed
- You must immediately notify us of any unauthorised use of your account
Accuracy of information
You acknowledge that all information you provide — including health and personal data — is accurate to the best of your knowledge. The Kingston Pharmacy is not liable for any consequences resulting from inaccurate or misleading information provided by the user.
Online consultations and health information
Our online consultations are intended to provide guidance and recommendations based on the information you provide. They do not replace regular medical consultations with your GP or another healthcare professional.
- The Kingston Pharmacy does not guarantee any specific outcomes from our services
- We are not liable for any misdiagnosis or mistreatment resulting from incomplete or inaccurate information provided by the user
- Always disclose your full medical history, current medications, and any allergies when using our services
Purchasing and booking
Our site allows you to purchase goods and services, including appointment bookings for vaccines and consultations.
- Payments must be made through the secure methods provided by The Kingston Pharmacy
- Cancellations or rescheduling of appointments must be made in accordance with our Cancellation Policy
- For returns and refunds, please refer to our Returns & Refunds Policy
Limitation of liability
The Kingston Pharmacy is not liable for any harm, loss, or damage arising from the use of our site or services. We do not accept liability for medical outcomes resulting from the use of our services.
- We are not responsible for any adverse reactions, allergies, or side effects resulting from medications, treatments, or products purchased or recommended through the site
- Users should disclose any allergies or medical conditions that may affect the appropriateness of any recommended treatment
- We are not responsible for adverse effects arising from product misuse, incorrect dosage, or failure to follow medical advice
Intellectual property
All content, trademarks, logos, and intellectual property on this site are owned by The Kingston Pharmacy (Rifcare Ltd). You may not use, reproduce, or distribute any content without prior written consent.
Termination
We reserve the right to terminate or suspend your account at our discretion if you violate these Terms or use our services in a way that may cause harm to others or to the pharmacy.
Governing law
These Terms are governed by the laws of England and Wales. Any disputes arising from your use of our site or services will be subject to the exclusive jurisdiction of the courts of England and Wales.
Changes to these terms
The Kingston Pharmacy reserves the right to modify these Terms at any time. We will aim to notify users of significant changes where possible. Continued use of the site following any update constitutes acceptance of the revised Terms.
For further information, please review our Data Privacy Policy.
Questions or concerns?
If you have any questions about these Terms or our services, please get in touch:
These Terms were last reviewed June 2026. The current version is always published at thekingstonpharmacy.com.