4.9/5
NHS-Funded Care, Right Here in Your Community
Pharmacy First Service
How It Works
Three simple steps to get your treatment
Step 1
Tell Us What You Need
Step 2
Book Your Convenient Appointment
Step 3
Get the Care You Need
What Is the Pharmacy First Service?
Pharmacy First is an NHS service that allows you to get free advice and treatment for several common conditions directly from a participating pharmacy. You don’t need a GP appointment or referral. Our clinicians can assess your symptoms and provide treatment where appropriate.
The service is fast, convenient, and designed to make it easier for you to get help when you need it.
Available Treatments
Safe, effective medications reviewed by our pharmacists
Our Clinical Team
Rifqa Jibara
Ra'eesah
Clinical Pharmacist
Common Questions
We can assess and treat seven common conditions: sinusitis, sore throat, earache, infected insect bites, impetigo, shingles, and uncomplicated urinary tract infections (UTIs) in women. If your symptoms match one of these conditions, we can often provide same-day treatment without you needing to see your GP.
Yes, if you’re eligible for free NHS prescriptions (under 16, over 60, pregnant, have certain medical conditions, or receive benefits). If you normally pay for prescriptions, you’ll pay the standard NHS prescription charge (currently £9.90 per item) if medication is needed. The consultation itself is always free.
It’s often faster. We have same-day or next-day appointments, whereas GP waits can be days or weeks. Our clinicians are specially trained to assess and treat these specific conditions, and we can provide prescription medication immediately if needed. For these common conditions, we offer the same level of care without the long wait.
No registration needed. As long as you’re registered with a GP practice in England, you can use our Pharmacy First service regardless of where you normally get your prescriptions. It’s designed to be accessible and convenient.
Your appointment takes 10-15 minutes. Our clinician will ask about your symptoms, medical history, and any medications you take. They’ll conduct a brief examination if needed (like checking your throat or ears), provide a diagnosis, and either supply medication immediately or advise on self-care. You’ll leave with clear guidance on what to do next.
If during the consultation we identify something that needs GP or emergency care, we’ll refer you immediately and provide clear guidance on where to go. Your safety is our priority, we’ll always direct you to the right level of care.
Yes, with your consent we share information with your GP practice so your medical records are complete. This ensures coordinated care and means your GP is aware of any treatment you’ve received.
Age eligibility varies by condition. Generally, we can treat people aged 1 year and older for most conditions. For UTIs, we treat women aged 16-64. During booking, we’ll confirm if you or your family member is eligible for the specific condition you’re concerned about.